FAQ's
Order FAQ's
Need help choosing a varnish colour?
If you need help with any colour choices, head to our varnish colours page where you will see a brief description of each varnish colour.
Alternatively, we sell a colour sample pack which includes all of our colour options.
All our furniture is made to order so the sample texture and colours can vary from the finished products. For this reason, we suggest using these samples as a guide only.
How do I order a bespoke size?
All our products are handmade to order which allows us to easily cut our products to bespoke lengths to the nearest 5mm or 0.5cm.
When you are happy with the product you have selected, please then select the nearest standard length option online.
Once you have selected your length option, you will then be able to leave a personalisation in the notes section specifying your bespoke length requirements.
Once you have placed your order. We then receive these requests & make the magic happen!!!
How do I change my order?
Please send us as soon as possible an email to steelwoodavenue@gmail.com
Everything is handmade to order, so we will do our best to accommodate this for you.
When messaging us, please provide:
- Order Name
- Order Number
- Shipping Postcode
- Exactly what you would like to change
How do I cancel my order?
Cancellations: accepted.
Request a cancellation: within 24 hours of purchase.
If you place an order and wish to cancel it, please contact us requesting to cancel your order making sure you quote your order number.
If your order has begun production, please be aware that once an order has been accepted by us, we cannot cancel it. Please read our returns policy which details how to return unwanted or unsuitable items for a refund.
Delivery & Returns
Can I Get My Order Quicker?
We have an ‘express’ option available.
Message first to see if the size of your item qualifies for Small, Medium, Large or Extra Large.
What Is Your Lead Time?
Our typical lead time is as follows (however, this will vary during busy periods).
- All our products are handmade to order in our West Yorkshire workshop. Lead times vary for each product, this will be stated in each product description.
- For Dining tables, we aim to manufacture them in 3-4 weeks. We will then book them for delivery which usually takes 2-3 working days from dispatch.
- For wall shelves and hairpin leg console tables, our lead time is 1-2 weeks plus shipping.
- For desks, coffee tables and breakfast bars our lead time is 2 weeks plus shipping.
- All our parcels are shipped with a tracked service.
- Almost all our items come in flatpack form but we have made them so they are really simple to put together. You may need a small screwdriver at hand.
- PLEASE NOTE: All our items are handmade to order so all our lead times are estimates only. We will always try our best to get them to you as soon as possible.